Frequently Asked Questions

Are the products displayed in the store available?

All products displayed in the store are available for immediate delivery.

In the event that an item is out of stock, the store provides the product upon request, which may take some time.

If you wish to make a purchase and place an order:

How can I confirm that my order is complete?

A message containing your order number will be sent to your email or mobile number. Please ensure it is not in your junk mail folder.

What payment methods are available?

We provide cash on delivery as a payment method.

How long does it take for an order to be delivered?

Once the order is confirmed, delivery takes 1-2 business days.

How is the order delivered?

Once order processing is complete, it is handed over to the shipping company, which will then contact the customer.

I purchased a product and didn't like it—even though it matched the description—and I want to return it and get a refund. What should I do?

If it meets the conditions (Return Policy), the amount will be refunded by contacting us via:

email: admin@kotamatrading.com

I purchased a product and it did not match the description. How can I get a refund?

The customer can receive a refund or exchange the product for another of the same value, provided that the shipping costs are paid again.

What is the specific timeframe for returning and exchanging products?

We must be notified of items you wish to exchange within 3 days of receiving the order.

When will my order arrive?

The delivery company will call you within the next 24 hours; please answer your phone.